Frequently Asked Questions
How can you contact us?
You can email us at info@orsino.co where our customer service team will be happy to help you with whatever you need!
Do we ship world-wide?
Yes!
Can you change or cancel your order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time cannot be accommodated. However, your order can be returned for a full refund after it is received.
What payment methods do we accept?
We accept all major credit cards (e.g., VISA, Mastercard, AMEX) and PayPal payments.
When will your order be processed?
We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. We do not ship on weekends. Please allow extra time for your order to be processed during holidays and sale seasons.
How long will it take to receive your order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What happens if you don't receive your order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
What happens if the item(s) you receive are incorrect, missing, or damaged?
Please contact us if you have received merchandise that is incorrect, missing, damaged and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as quickly as we can.
How can you return your order?
Please contact us at info@orsino.co.
How quickly will you receive your refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Will you be charged customs or taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order depending on your country. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.